We welcome your feedback both positive and negative preferably in email or written form.

  • If things do you wrong, with the best will in the world we may disappoint you or not meet expectations. We endeavour to:
  • Be honest and explain what has happened and why
  • Remedy where possible
  • Investigate any incident fully and share it to improve our performance. We want to learn from our successes and failures
  • If needed we will alter our policies and procedures based on your feedback and as a result of our audits and governance

Complaints statement and procedure

We hope you never have any reason to complain about the service at Hadrian, but details of the complaints procedure can be found on our terms and conditions page.

Yes please, I would like to receive reminders (i.e. appointments, boosters and treatment reminders)
Yes please, I would like to receive marketing communications (i.e. products and services)
I agree to have read and accepted your terms and privacy policy. Your privacy is important to us and you can find out more about how we use your data from our “Full Privacy Notice” which is available from in the links above.