We welcome your feedback both positive and negative preferably in email or written form.

  • If things do you wrong, with the best will in the world we may disappoint you or not meet expectations. We endeavour to:
  • Be honest and explain what has happened and why
  • Remedy where possible
  • Investigate any incident fully and share it to improve our performance. We want to learn from our successes and failures
  • If needed we will alter our policies and procedures based on your feedback and as a result of our audits and governance

Complaints statement and procedure

We hope you never have any reason to complain about the service at Hadrian, but details of the complaints procedure can be found on our terms and conditions page.